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Privacy Policy

How Reliance IT collects, uses and protects the information you give us when you use this website.

  • Last updated
  • ICO registered ZC135478

Details

This website privacy policy describes how Reliance IT protects and makes use of the information you give the company when you use this website. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The policy is updated from time to time. The latest version is published on this page.

If you have any questions about this policy, please email us at support@relianceit.co.uk.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about our customers and subscribers, and we recognise the need to treat it in an appropriate and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR). The purpose of this policy is to make you aware of how we will handle your personal data.

Data technology and rules change regularly, so we reserve the right to amend this policy at any time.

We will comply with the seven data protection principles in the GDPR, which say that personal data must be:

  1. Processed fairly and lawfully.
  2. Processed for limited purposes and in an appropriate way.
  3. Adequate, relevant and not excessive for the purpose.
  4. Accurate.
  5. Not kept longer than necessary for the purpose. We review the data we hold every 3 years.
  6. Processed in line with individuals' rights.
  7. Kept secure.

"Personal data" means recorded information we hold about you from which you can be identified. It may include your contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you. "Processing" means doing anything with the data, such as accessing, disclosing, destroying or using the data in any way.

What data we gather

Our website has an enquiry form and email links. These features capture personal information such as your first name, last name, company, email address and job title. Through these features you may also provide additional personal information that helps us provide a service.

We may collect the following information:

  • Name and job title
  • Contact information, including email address
  • Your enquiry or message
  • Demographic information, such as postcode
  • Website usage data
  • Other information relevant to client enquiries
  • Other information relating to special offers and surveys
  • Google Analytics data
  • IP address, which also helps us block repeated spam

None of the features above are automated, and personal information is not captured unless you provide it.

How we use the data

We use this data to contact you about your enquiry. Reliance IT uses the personal information provided to respond directly to enquiries and liaise with clients. We may also use email addresses for internal marketing purposes. If you do not wish to receive Reliance IT marketing, email us at support@relianceit.co.uk and we will remove you from our distribution list.

We also use data to track visitor use of the website and to compile statistical reports on website activity. We do this to continually improve our website and customer service. Collecting this data helps us understand what you are looking for from us, so we can deliver better products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you emails about offers, events and other activities we think might be relevant to you.

We will usually only process your personal data where you have given us your explicit consent, for example to register for access to our website or sign up for a newsletter, or where processing is necessary to comply with our legal obligations. In other cases, processing may be necessary to protect your vital interests, or for our legitimate interests or the legitimate interests of others. The full list of conditions is set out in the GDPR:

  • We will only process your personal data for the specific purposes notified to you, or for any other purposes specifically permitted by the GDPR.
  • Your personal data will only be processed to the extent that it is necessary for the specific purposes notified to you.
  • We will keep the personal data we store about you accurate and up to date. Data that is inaccurate or out of date will be deleted. Please tell us about any changes to your personal data, for example if you move house, or if you become aware of any inaccuracies in the data we hold. You can do this by emailing support@relianceit.co.uk.
  • We will not keep your personal data for longer than is necessary. Data will be destroyed or erased from our systems when it is no longer required, which is typically two years from your last interaction with us by email, website or other means.
  • We will only process your data in line with your data rights.

Your rights

You have the right to:

  • Request access to any personal data we hold about you.
  • Prevent the processing of your data for direct marketing purposes.
  • Ask to have inaccurate data held about you amended.
  • Prevent processing that is likely to cause unwarranted substantial damage or distress to you or anyone else.
  • Object to any decision that significantly affects you being taken solely by a computer or other automated process.

To exercise any of these rights, email us at support@relianceit.co.uk with your full name and details, and we will make the changes as soon as possible. Please understand that changes may not be immediate.

We will ensure appropriate measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data. We have procedures and technologies in place to keep all personal data secure from the point of collection to the point of deletion.

Google Analytics data

Google Analytics stores information about:

  • The pages you visit on the website.
  • How long you spend on each page.
  • What you click on while you are visiting the site.

We do not collect or store your personal information, for example your name or address, unless you have actively given it to us, so this information cannot be used to identify you.

Browsing data and cookies

We use cookies to collect information such as your Internet Protocol (IP) address, country, browser type, referring and exit pages, operating system and the date and time of your visit. This data is routinely recorded by most websites and is for statistical purposes only. None of the information stored, including IP addresses, is linked to personally identifiable information.

We may use Google Analytics for the following purposes:

  • Remarketing (showing our ads on third-party websites). Reliance IT and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on past visits to our website.
  • Google Analytics Demographics and Interest Reporting. Reliance IT uses data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Visitors can opt out of Google Analytics using this browser add-on.

For further information on cookies, including how to decline and remove them from your browser, visit www.aboutcookies.org.uk.

How we store your data

When you consent to filling in the enquiry form, your data is stored on the website's database and also emailed to the admin email address associated with that form. You will also receive an email detailing what information we hold, with a link to remove yourself from this database.

Security

We always hold your information securely. To prevent unauthorised disclosure or access to your information, we have strong physical and electronic security safeguards in place. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 2018 and the UK GDPR.

Reliance IT does not transfer data to third parties and will only disclose your personal information where we are legally obliged to do so.

Data breaches

We will report any unlawful data breach of this website's database, or the databases of any of our third-party data processors, to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Third parties and links

There are links to third parties on our website. This privacy policy applies only to the Reliance IT website and does not mean we endorse the privacy policy of a linked site. When visiting linked sites, you should read their privacy policies. If you provide information to a website we link to, we are not responsible for its protection and privacy.

Each organisation we link to operates its own policy on the sale of personal data and the use of cookies. If you have a particular interest in, or concern about, the way your data will be used, read the privacy statement on the relevant site.

We always try to link to high quality, reputable websites we believe will interest you, but these third-party websites are not under our control and we do not contribute to their content. When you click through to any of them, you leave the areas controlled by Reliance IT. We cannot accept responsibility for any issues arising from a third party's use of data, its website content or the services it offers you.

Always be wary when submitting data to websites, and read each site's data protection and privacy policies in full. We have no control of websites outside relianceit.co.uk.

Contact details and access to information

If you have any questions about our privacy policy or the information we hold about you, please contact us or email support@relianceit.co.uk. You can request a copy of some or all of the information we hold about you. This is your right under the Data Protection Act 2018 and the UK GDPR.

Reliance IT is registered with the Information Commissioner's Office, reference ZC135478.

No material, graphics, sounds, text, animation, design, interactive ideas or conceptual ideas from this site may be copied, uploaded, posted, modified or distributed in any way, except that you may download one copy of the materials on any single computer for your own personal or home use, provided you keep all copyright and other proprietary notices intact. Using any such material on any other website or computer environment is prohibited unless agreed otherwise by Reliance IT.

All content on this site, including words, logos, animations, graphics and other media, are trademarks of Reliance IT unless stated otherwise. Other trademarks on this site are owned by their relevant proprietors. All rights relating to such trademarks are reserved.

Disclaimer

This site is controlled and operated by Reliance IT from the United Kingdom and complies with English law. It is intended to be accessed by UK and international users. All visits to this site are governed by English law.

While Reliance IT makes reasonable efforts to include accurate and up-to-date information on the site, Reliance IT makes no warranties or representations as to its accuracy and assumes no liability for any errors or omissions in its content. All information is subject to change without notice.